Charter of Professional Conduct for The Construction and Property Professionals Engaging In This Group
Members, by joining, agree to be bound by the principles of this charter.
The CAPLO community is one based on trust and the expectation that any member we appoint or refer will deliver their best.
We do however recognise that it’s rare for any work, repair or larger project to go completely according to plan.
So, as a minimum, we expect all members, whether it is a property matter, a repair, minor or major construction undertaking, that any issues arising are put right in a fair, timely and reasonable matter.
As a basic example, if a roof is still leaking following a repair, we would expect the member effecting that repair to return and remedy the issue.
As a member, you recognise the importance of upholding the highest standards of integrity, collaboration, and ethical conduct in all of your business interactions. This charter serves as a guiding framework for your behaviour, fostering a culture of mutual respect, excellence, and responsible stewardship within our community.
1. Integrity and Honesty
1.1. We commit to conducting all business activities with integrity, honesty, and transparency, upholding the principles of fairness and trustworthiness.
1.2. We shall communicate truthfully and accurately, avoiding misrepresentations or omissions that may mislead or harm others.
2. Professionalism and Respect
2.1. We will treat all colleagues and stakeholders with respect, regardless of their roles or affiliations, fostering an inclusive and supportive environment.
2.2. We acknowledge and appreciate the diverse perspectives within our community, valuing the unique contributions that each individual brings.
3. Collaboration and Cooperation
3.1. We recognise the power of collaboration and will actively seek opportunities to work together, share insights, and jointly solve challenges for the betterment of the construction and property industries.
3.2. We will share knowledge, expertise, and best practices openly, contributing to the collective growth and advancement of our community.
4. Professional Development
4.1. We commit to continuously enhancing our knowledge and skills, staying abreast of industry developments and adopting innovative practices that contribute to our personal growth and the advancement of our professions.
4.2. We will actively seek opportunities for mentorship and learning, both within and outside our immediate fields of expertise.
5. Sustainability and Ethical Responsibility
5.1. We recognise the importance of sustainable practices in construction and property, and will work to integrate environmental and ethical considerations into our decisions and projects.
5.2. We shall act responsibly to minimise our impact on the environment, promote resource efficiency, and contribute positively to the communities in which we operate.
6. Compliance with Laws and Regulations
6.1. We shall adhere to all applicable laws, regulations, and codes of conduct in our respective jurisdictions, ensuring that our actions align with legal requirements and industry standards.
6.2. We will promptly address any ethical concerns or violations, working together to resolve them in a fair and transparent manner.
7. Client-Centric Approach
7.1. We will prioritise the needs and interests of our clients, striving to deliver value and exceed their expectations through quality work, effective communication, and a commitment to their objectives.
7.2. We recognise that our success is intertwined with the success of our clients, and we will work diligently to achieve shared goals.
By adhering to these guiding principles, we collectively pledge to uphold the reputation and professionalism of the CAPLO community and the wider principles of practitioners in our individual profession. Through our actions, we aim to inspire trust, contribute to sustainable development, and foster a community that empowers its members to thrive personally and professionally.